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Starbucks: Products & Services

Starbucks supplies consumers with a delicious variety of coffee and tea products. They also sell equipment from well known manufacturers such as Bunn, Krupps and more. They have drinkware for the consumer and many gifts available for purchase. They not only have coffee, tea and equipment for the home buyer, but they sell for the office as well.

Starbucks also has physical stores where you can go in and purchase coffee, tea, hot chocolate, pastries and other coffee accessories.

Starbucks: Company Background

Starbucks was founded on March 30, 1971 by Jerry Baldwin, Gordon Bowker and Zev Siegl. Their headquarters is in Seattle, Washington. They currently have 19,763 locations and they are served in 59 different countries. Howard Shultz is the current CEO and president of Starbucks. They have 37,000 employees. They first tried to use the name Pequod from Moby Dick and they were rejected, so they instead named it after the chef mate on the Pequod, Starbuck.

Starbucks: Customer Feedback & Reviews

People really seem to like the fact that Starbucks has a rewards card where you can get free items. They like the customer service, the coffee and coupons available. One consumer says, "It took a friend to tell me about Starbucks' online website for me to learn that you can register your Starbucks card online and earn free drinks. After using the card 30 times, you make gold level. Then, after every 15 transactions, they send you a free drink card. I already went to Starbucks everyday. I didn't know what I was missing."

Many of the complaints I have found online are complaints of the actual stores. They complain that the customer service is terrible. I didn't find any complaints about the actual website.

Starbucks: Business Credibility & Trustworthiness

Starbucks is not a Better Business Bureau accredited company. On the BBB rating scale of A+ to F, Starbucks rates as a B+. They have had 47 complaints within the past 3 years, and 15 within the last 12 months. All of the complaints have been closed. Most of the complaints were about the product or services.

Starbucks: Website Popularity & Google Ranking

Alexa shows that Starbucks web traffic ranks 4,031 globally and 1,007 in the United States. They have a reputation of 20,232. Seventy four percent of the website views come from the United States. Most people who visit Starbucks website visit about 3 pages per day. Google PageRank give Starbucks a rating of 8 out of 10 possible points.

Starbucks: Social Media Presence

Starbucks has a Facebook page with 31,468,820 likes. They showcase thier products on this page, and there is also customer reviews on the page as well. They have a Twitter where they have 8,352 followers. They had a YouTube page but at this time it no longer exists. They also offer a newsletter where you can sign up with your email and you get Starbucks special offers and news, and a 10% off coupon off your next order.

Starbucks: Website Security & Safety

Starbucks website collects customer information that they share with their stores. They may also share your information with third party companies with your consent.

Starbucks states that they take reasonable steps to maintain the security of their customers. Please see the privacy policy for more information.

Google Safe Browser does not currently list Starbucks website as suspicious. They are not hosted by any malicious websites and have no viruses attached to this site.

Starbucks: Pricing & Packages

Starbucks does charge a bit more money then their competitors for their products. However, they do offer a larger selection of products then their competitors. They also offer free shipping on orders over $75, which other companies do not offer. Their product also serves as more of a gourmet brand.

Starbucks: Shipping Rates & Policies

Starbucks offers three different shipping methods. The first shipping method is standard shipping. This usually ships by the next day and arrives within 3-6 business days from the date of purchase. This option costs $4.95 and is free with any purchase over $75. The next shipping method is two day shipping. This usually ships the same day or the next day depending on the time of purchase. This usually arrives in two business days from the purchase date, and the cost is $14.95. The last shipping option is next day shipping, the item is shipped that day or the next day depending on the time of the order, and usually arrives the next afternoon. This option costs $24.95.

All shipping dates exclude weekend and holidays.

They only currently ship to the US, APO/FPO addresses and Puerto Rico.

Starbucks: Payment Methods Accepted

Starbucks takes all major credit cards (Visa, MasterCard, Discover and American Express) for payment. They also take Starbucks gift cards and PayPal. Currently they do not take any other payment methods, and do not have any Bill Me Later options.

You can also occasionally use coupon codes on this website.

Starbucks: Returns, Refunds & Exchange Policy

Starbucks will accept returns for a full refund within 60 days of the purchase.They want their customers to be satisfied with the products. It usually takes 1-2 days to process the payment.

If you must make an exchange, it must be exchanged for something that is the same price as the original item purchased.

If you return a gift, the refund will go to the person who purchased the gift.

They do not cancel orders, however, as listed above, you may return your purchase for a full refund.

Starbucks: Product images & screenshots
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Comments (1)
Ranked #50 in

Good review. Tweeted!

Starbucks Rating Summary
Customer Reviews
Starbucks Average Rating:
(4 ratings)
Starbucks 5 out of 5 based on 4 ratings. 4 user reviews.
Julie Diana — 62 months ago
5.0 Star Rating: Highly Recommended
“personalized service, customer service”

If you want personalized and high quality customer service, Starbucks is the place to be. In our area it is the first coffee shop that really takes the time to get the customer's name. After a while, other coffee shops and fast food chains are now getting the names of customers because they knew that it really can create a positive impact to customer retention because this simple strategy personalizes the service they provide.

Secondly, Starbucks never fails to innovate an... read more

Teresa Conti — 66 months ago
4.0 Star Rating: Recommended
“Good products”

Starbucks has good products, but I find them a little pricey these days.

karla luna — 66 months ago
5.0 Star Rating: Highly Recommended
“I love Starbucks”

its just totally delicious and i love going there, there is always peace inside the store and the coffee is awesome. good coffe, around good people.

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